Sep 21, 2024  
Catalog 2013-2014 
    
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Catalog 2013-2014 [ARCHIVED CATALOG]

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HOSP 1580 - Customer Service and Conflict Resolution

(3L,3CR) This course will provide the students the opportunity to understand and demonstrate the importance of customer service and conflict management in today’s competitive work environment. In addition, the student will acquire the soft skills to effectively communicate with customers using a great customer service attitude. The ability to understand and resolve conflict using various methods will be examined.


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