Mar 06, 2026  
2026-2027 Undergraduate Catalog 
    
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2026-2027 Undergraduate Catalog
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ORTM 2000 - Foundations of Customer Service and Hospitality

(3L)(3CR) Customer service and hospitality are fundamental to providing high-quality services. This course examines critical elements of excellent customer service in the tourism industry, including transportation, accommodation, food and beverage, and attractions. Students will develop communication skills in customer service, self-presentation, and interpersonal interactions, including international and cultural communication.


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