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May 02, 2024
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HOSP 2600 - Leadership and Management in the Hospitality Industry
(3L,3CR) This course explores quality and leadership issues in today’s hospitality industry. Topics include power and empowerment; communication; goal setting; high-performance teams; diversity; managing organizational change; and strategic career planning. Students will learn why traditional management theories don’t fit today’s industry, and how a company’s service strategy relates to guest perception of value.
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